Q&A

1.How to Use the Candle When you first light the candle, let it burn for about 2 hours.

Trim the wick to 5-7mm each time before lighting (cut if necessary).
Do not burn the candle for more than 4 hours continuously.

2.Candle Usage Precautions After extinguishing the flame, always center the wick.

When not in use, cover the candle with its lid to prevent dust and preserve the fragrance.
Always extinguish the flame before leaving the candle unattended.
Stop using the candle when only about 1cm of wax remains.

3.How to Extinguish the Candle Do not blow out the flame.

Instead, cover it with the provided lid to prevent soot and smoke.
You can also use a candle snuffer.

４.What if only the edges melt? There is no issue with the product.

The melting pattern may vary with the season and temperature.
Adjust the bottle while the candle is burning to ensure even melting.
If the wick becomes buried in the wax, transfer some wax to another container to adjust.

５.Is it safe because it's all-natural? All ingredients used are natural and safe,

but individual allergies or sensitivities to plants can occur.
Discontinue use immediately if you experience any adverse effects.
Essential oils can sometimes have strong effects depending on the day.

６.Is the melted wax hot? Our special blend of coconut wax ensures the melted wax is not hot to the touch.

However, individual sensations may vary, so please test a small amount carefully.

7.About the Candle i candles are made with grape seed oil,

which may cause oil to appear on the surface depending on the season,
but this is not a problem. Each candle is handmade,
and the melting speed may vary slightly between different types.
These variations are normal and do not indicate any issue with the product.

8.Repurposing Used Candle Bottles Our bottles are original designs,

perfect for repurposing as storage or decor in your lifestyle.
The tassels can be used as keychains or bag charms.

Return Policy

• Returns are only accepted if there is an issue with the product. Please contact us within one week of receiving the product.
  - Damaged bottles, incorrect items Returns must be unused and in their original packaging.
• Our products are handmade, so individual variations are normal and do not qualify for returns.
• If you wish to return or think there is an issue with the product, please contact us via email with photos attached.
• We will respond within a few days.
  i.lifesteering@gmail.com